If you are thinking about switching to the new AT&T U-Verse, DON’T. For me the service has been, and continues to be, nothing but frustrating. The Internet speed will range from 0.57 to 10.00 Mbps; I was promised 12 Mbps. Once I recorded a speed of 11.63 and that is fine, but that was the day the technician came out to check for problems with my service. The problem magically disappeared when he arrived and reappeared when he left, interesting.
With my old reliable DSL service, I rarely had a problem. And my phone line was separate from my Internet service. Now with AT&T U-Verse, my phone and Internet are one, it is what the industry calls VOIP (voice over internet protocol). I can get Internet phone service, if that’s what I wanted, for 19.95 a year with Magic Jack. But I didn’t want that, and now that is what I have. AT&T did not tell me this. I could go on and on about the shortcomings of AT&T, and will at some later date. I will leave it at this for now, as I spent the last hour on the phone with AT&T customer service, for my head is splitting.
